We are an affordable online Iherb known worldwide. We have thousands of loyal happy customers who keep ordering their refills with us. Our service is the key to effective and affordable treatment. If there is any problem with delivery or delivered products, please, let us know at once and proper actions will be taken immediately.
In most cases customers can apply for free reshipment.
All customers can get a full refund including shipping and handling fees. Please contact us if there is anything you don't like about your order.

In certain cases orders cannot be refunded:

Customer provided a wrong shipping address;

Customer didn't meet the courier, who brought the parcel;

Customer didn't pick up the order at the local post office after the courier left a notice at the shipping address of the customer;

Customer placed an order for a product that he/she doesn't need;

Customer didn't provide proper storage conditions and spoiled the product.

Usually it takes no longer than two weeks for a customer to see the money return to his/her account. All orders that were charged but do not have enough information for shipping or wrong information (shipping details) will be automatically refunded after two weeks of submitting.